At Pattes Douces Store, we care about your privacy as much as we care about your puppy’s wellbeing. This policy explains how we collect, use, and protect your personal information when you visit puppycarestore.com or make purchases from our store.

1. Information We Collect

We collect information to provide you with the best possible service for your puppy care needs:

  • Personal Details: Name, email address, phone number, and shipping address when you create an account or place an order
  • Payment Information: Credit card details (processed securely through our payment gateway, never stored on our servers)
  • Purchase History: Products you’ve bought to help us recommend suitable puppy supplies
  • Technical Data: IP address, browser type, and device information for website optimization
  • Communication Records: Emails or messages you send to our customer care team

🐾 Puppy-approved fact: Just like we carefully select ingredients for our grain-free puppy formulas, we carefully handle your personal data with the highest security standards.

2. How We Use Your Information

Your information helps us provide the secure, personalized service you expect when shopping for your puppy:

  • Process orders for dog beds, food, and flea treatments
  • Provide customer support for puppy-related queries
  • Improve our website and product offerings
  • Send order confirmations and shipping updates (with your consent)
  • Prevent fraud and ensure transaction security
  • Comply with legal obligations

3. Data Sharing & Disclosure

We treat your data as carefully as we’d treat a newborn puppy:

  • Service Providers: We share necessary information with payment processors, shipping carriers, and IT security providers
  • Legal Requirements: We may disclose information if required by law or to protect our rights
  • Business Transfers: In case of merger or acquisition, customer information may be transferred

We never sell your personal information to third parties for marketing purposes.

4. Data Storage & Security

We protect your data with the same diligence we apply to selecting safe flea treatments:

  • 🔒 PCI-compliant payment processing
  • 🛡️ 256-bit encryption for all sensitive data
  • 👨‍💻 Regular security audits by independent experts
  • Data stored on secure servers with limited access
  • Retention only as long as necessary for legal or business purposes

5. Your Rights

You have control over your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request removal of your data (where applicable)
  • Restriction: Limit how we use your data
  • Objection: Opt-out of certain processing
  • Portability: Request transfer of your data to another service

To exercise these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies to provide the best shopping experience for puppy parents:

  • Essential Cookies: For basic functions like adding items to your cart
  • Performance Cookies: Help us improve our website
  • Marketing Cookies: Show relevant puppy product ads (with your consent)

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we ship globally (excluding some Asian and remote regions), your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this policy as our business grows. Significant changes will be communicated to you.

9. Contact Us

For any privacy-related questions, please contact our Leicester-based team:

Pattes Douces Store
72 Charles St, Leicester, GB LE8M 1SW
Email: [email protected]Pattes Douces Store – Protecting your privacy while caring for your puppy’s precious paws.